Privacy Policy

Who we are and what this covers

Crosstie Assessment is a platform of assessment tools run by Crosstie Solutions Limited, 7th Floor, Mulliner Towers, 39 Alfred Rewane Road, Ikoyi, Lagos, Nigeria (“we”, “us”). The tools are Persona IQ, Lead IQ, OrgPulse and CulturePulse.

This policy explains what personal information we collect when you use crosstieassessment.com, how we use it, who we share it with and the rights you have. It is written under the Nigeria Data Protection Act 2023 (“NDPA”).

It covers this platform only. The company website, crosstiesolutions.com, has its own policy.

Our two roles

When you use the platform for yourself (your account, or Persona IQ or Lead IQ taken on your own, with or without an account), we decide how your information is used. We are the data controller.

When an organisation invites you to an assessment, that organisation decides why the assessment is run and what happens with the results. The organisation is the data controller, and we process your information on its behalf and on its instructions. Questions about why you were invited, or how results are used at work, are best put to the organisation first. We will help it answer.

What we collect

When you create an account

• Your name and email address.
• For an organisation account: the organisation’s name and address, your job title and level, and a phone number.
• For an individual account: your level, role and industry, where you give them.
• Whether you chose to receive our updates, and when.

When you are invited by an organisation

• Your name and email address, entered by the organisation.
• Whether you have been invited, reminded and have finished, with the dates.

When you take an assessment

• Persona IQ: your name, email, gender, job title and level, your answers and your scores. Gender is stored with your answers and is not shown in your report.
• Lead IQ: your name, email, organisation, job title and level, your answers and your scores.
• OrgPulse: your answers, any written comments, and general questions about your work arrangement, time with the organisation, level, work focus and gender. These are stored without your name.
• CulturePulse: your answers, stored without your name.

Other information

• Feedback you choose to give (star ratings and an optional comment).
• Your details if you join a waiting list: name, email, organisation and industry.
• Technical information: your device’s IP address, used to limit repeated attempts and keep the platform secure, and the sign-in cookie described under Cookies.

Please do not include sensitive information, such as health, religion or financial details, in comments or feedback.

How we use it, and why we may

We use personal information to:

• run the assessments, score the answers and produce the reports;
• send invitations, reminders, sign-in codes and report notices by email;
• send occasional updates, greetings and news of new Crosstie digital products, if you asked for them;
• show organisations who has been invited and who has finished;
• keep the platform secure and prevent misuse;
• improve the questions and the platform, using feedback and combined, non-identifying figures;
• meet our legal obligations.

The NDPA requires a lawful basis for each use. Ours are:

• Contract: to provide the service you or your organisation signed up for.
• Legitimate interests: to keep the platform secure and improve it, where this does not override your rights. For employees, the inviting organisation relies on its own legitimate interest in understanding and developing its people.
• Consent: where we ask for it, for example optional feedback and our updates. You can withdraw consent at any time.
• Legal obligation: where the law requires us to keep or disclose information.

We do not sell personal information. We send updates only to people who ask for them, and we never use answers or results for marketing.

Anonymous and named results

The tools make two different promises, and keep them in separate places.

• OrgPulse and CulturePulse are anonymous. Answers are stored without your name (CulturePulse keeps only the date, not the time). The organisation sees combined results and who has finished, never who gave which answer. With very few CulturePulse leaders, their combined answers can reveal what each said; the leaders’ screen says so when that is the case.
• Persona IQ and Lead IQ results carry your name. When an organisation invites you, it can see your result, because a profile attached to nobody cannot support a development conversation. The organisation decides whether you also see your own report.
• When you take Persona IQ or Lead IQ for yourself, your report is yours. We do not share it with anyone.

Who we share it with

We share personal information only with:

• The organisation that invited you, as described under Anonymous and named results.
• Service providers who run parts of the platform for us, under contract and only for that purpose:
  • hosting and data storage providers;
  • email delivery providers, for invitations, reminders, sign-in codes, report notices and updates;
  • security providers, which help protect sign-in and forms from misuse;
  • a typeface provider, which receives your IP address when a page loads;
  • a video provider, only if you press play on the demo video on the home page;
• Crosstie Solutions staff who support customers or run an assessment as part of a paid engagement.
• Authorities or advisers where the law requires it, or to protect our rights or the safety of others.
• A buyer or successor if our business is sold or reorganised, under the same protections.

Information stored outside Nigeria

Our service providers may store and process information outside Nigeria. Where they do, we rely on the safeguards the NDPA allows, such as contractual protections, so that your information keeps a comparable level of protection.

How long we keep it

• Accounts: while the account is open.
• Assessment answers and reports: for as long as the account holder or organisation needs them, so that reports stay available to the people entitled to them.
• Guest reports: guest access to a Persona IQ or Lead IQ report ends after 7 days. The report stays stored, so you can still keep it by creating an account.
• Waiting lists: until the product opens, or until you ask to be removed.
• Updates: your email address, while you receive them. If you unsubscribe, we keep the address, where and when you joined, and when you left, only so that you are not added again.
• Security records: only briefly.

You, or the organisation that invited you, can ask us to delete information at any time, unless the law requires us to keep it.

How we protect it

We use technical and organisational measures to protect personal information, including encryption, access controls and protection against misuse. Reports open only for the people entitled to them.

No system is perfectly secure. If a breach is likely to put your rights at risk, we will tell the Nigeria Data Protection Commission within 72 hours of becoming aware of it, and tell you without undue delay where the risk to you is high.

Your rights

Under the NDPA you can ask us to:

• tell you what information we hold about you and give you a copy;
• correct information that is wrong or incomplete;
• delete your information;
• restrict or stop how we use it, or object to a use;
• give you your information in a portable form;
• withdraw consent you have given.

To stop our updates, untick the box on your dashboard or unsubscribe from any update.

For anything else, write to support@crosstieassessment.com. We will answer within the time the law sets. If you were invited by an organisation, we may pass your request to it, because it controls that information.

Because OrgPulse and CulturePulse answers carry no name, we cannot find, show or delete one person’s answers once they are submitted.

If you are unhappy with how we handle your information, you can complain to the Nigeria Data Protection Commission.

How reports are produced

Reports are produced automatically from your answers by fixed scoring rules. No artificial intelligence is involved, and nothing is decided about you by the platform itself.

Results describe preferences and perceptions; they are not a judgement of ability. Organisations should not make decisions about anyone’s employment on a result alone.

Under 18s

The platform is for adults at work. It is not intended for anyone under 18, and we do not knowingly collect their information.

Cookies and browser storage

We use only what the platform needs to work. There are no advertising or tracking cookies. If you press play on the demo video, the video provider may set its own cookies; nothing from it loads until you do.

• Essential cookies keep you signed in. They last until you sign out or your session ends.
• Storage on your device remembers a few things between visits: an unfinished assessment, a report you have not opened yet, and that you have already finished or given feedback. It holds no answers once you submit.

You can clear cookies and browser storage in your browser settings at any time.

Changes to this policy

We will update this policy when the platform or the law changes. The date at the top shows the latest version. If a change affects you significantly, we will tell you by email or on the platform before it takes effect.

Contact us

Crosstie Solutions Limited, 7th Floor, Mulliner Towers, 39 Alfred Rewane Road, Ikoyi, Lagos.

Email support@crosstieassessment.com or call +234 916 090 1017 or +234 803 273 9914.